Terms & Conditions
HIGHLIFE Holiday Properties
PO Box 1063 Dunsborough, WA 6281
Travel arrangements and prices detailed on www.highlifeholidayproperties.com.au are provided and coordinated by Highlife Holiday Properties. Highlife Holiday Properties has taken due care and responsibility to verify and check all information in www.highlifeholidayproperties.com.au as at the time of compilation. However, as the relevant accommodation & tour operators on this website supply this information, it accepts no responsibility for any inaccuracy or misdescription contained within this website or information as so supplied. Sales of services as contained in this publication are made by Highlife Holiday Properties, only as an agent for the person, business or company providing the services. Highlife Holiday Properties does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
WHAT INFORMATION WE COLLECT
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. Highlife Holiday Properties collects PII when you:
• Make a booking: Your full name, address, email address and phone number are taken each time you make a booking with www.highlifeholidayproperties.com.au.
• Contact firstname.lastname@example.org for any information you require.
Highlife Holiday Properties collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
HOW WE USE YOUR INFORMATION
Highlife Holiday Properties uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.highlifeholidayproperties.com.au may be used to:
• Purchase www.highlifeholidayproperties.com.au products or services. Information collected when you purchase from www.highlifeholidayproperties.com.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions. We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
WHO WE SHARE YOUR INFORMATION WITH
Highlife Holiday Properties does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
Highlife Holiday Properties provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Highlife Holiday Properties offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.highlifeholidayproperties.com.au.
• Legal obligations
Highlife Holiday Properties may be required by law to disclose information provided by you to Highlife Holiday Properties for the purposes of obtaining products or services from www.highlifeholidayproperties.com.au. Highlife Holiday Properties may also disclose information against someone who poses a threat to Highlife Holiday Properties interests (such as customer fraud) or whose activities could cause harm to others.
HOW YOU CONTROL AND ACCESS YOUR INFORMATION
Highlife Holiday Properties believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information: If at anytime you would like to alter the PII you provided to Highlife Holiday Properties in your booking, please contact us at email@example.com.
• General : If at anytime you wish to enquire about any of your PII that is stored by Highlife Holiday Properties please contact us at firstname.lastname@example.org.
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details. A deposit is due at the time of making a booking or within 24 hours of receiving written confirmation. Please proceed to our "Secure Payment" form to submit credit card details. Our rates are based on up to 4 guests staying at a property. Extra guests are charged at between $25 and $35 per guest per night depending on the property.
Cancellations of Confirmed bookings (where payment has been made) will result in the loss of the initial deposit. If the cancellation is made within six (6) weeks of the stay, a percentage of the balance will also be forfeit, depending on when the booking is cancelled. For Christmas bookings (which require to be paid in full by 15 October), a portion of the balance payment will only be refunded upon the successful re-letting of the property.
We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.
Highlife Holiday Properties makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and the user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity. Any access of this site by the user is entirely at the users own risk and Highlife Holiday Properties shall not be responsible for the propagation of computer worms or viruses transmitted from the site. All information on this web site is correct at time of publishing. This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous.
Reservations for short term holiday accommodation are accepted by HIGHLIFE Holiday Properties of PO Box 1063, Dunsborough WA 6281 (“the Booking Agent”) as agent for the Owner of the Property and to which bookings the following terms and conditions shall apply:
The rental contract is between the Guest and the Owner of the Property for which the accommodation booking is made and is subject to the terms and conditions herein. The contract for accommodation shall not be effective until Highlife Holiday Properties sends the Guest written confirmation of the booking. The Guest acknowledges that Highlife Holiday Properties acts as a booking agent for the Owner only and not as a principal.
Credit Card Surcharge:
Domestic Visa/Mastercard 1.5%
International Visa/Mastercard 3%
American Express 3.5%
Payment can also be made by direct deposit; please contact us for our bank account details.
A $500 non-refundable deposit is required to be paid at the time of making the booking. The accommodation will be held for a period of no more than 24 hours by Highlife Holiday Properties, within which time the Guest’s deposit payment must be received and cleared. If the accommodation booking is made within six (6) weeks of the date of commencement of the Guest’s proposed holiday, the full rental payable for the Property is required together with any bond, credit card payment and any other payment applicable.
The full amount payable in respect of the Property rental shall be paid at least six (6) weeks prior to the date of commencement of the booking. If the full payment has not been received by Highlife Holiday Properties within the six week timeframe, then Highlife Holiday Properties and the Owner reserve the right to cancel the booking without notice and the Guest will forfeit the Guest’s deposit which will be non-refundable in such circumstances. It is the Guest's responsibility to call Highlife Holiday Properties and make their payment. For all bookings for the entire months of December and January, the full payment must be received by 15th October.
As per Highlife Holiday Properties policy a Security Bond of between $500.00 and $3000.00 (depending on the property) and a Booking Fee of $60 is payable on all holiday properties. This amount can be charged to a credit card or paid via bank deposit and is payable a week before arriving for the stay. The Security Bond is fully refundable once the stay has finished, the clean has been completed and no damage has been found. If damage is found by the cleaning company, a further check will be done to determine the extent of the damage and any amounts to be withheld from the bond. The $60 Booking Fee is non-refundable and goes towards the servicing and administration of your booking. Please note that if your 'Security Bond' is paid by credit card the bond can only be refunded back onto your credit card. This is non-negotiable.
The check in time during our peak summer period between 15 December to the end of April is 3.00pm. At other times check in is at 2.00pm
The check out time is no later than 10.00am. Late check out is by prior arrangement only and at the discretion of Highlife Holiday Properties.
A key for the property is issued once full payment has been received. Keys will not be issued with a balance owing. Upon completion of the stay, guests are required to leave the keys in the lock box at the property, or return them to Highlife Holiday Properties office or lockbox. PLEASE NOTE: A fee of $150 will be charged if keys are lost. Garage remotes are charged at $200 per remote.
Fixtures and fittings are not be be altered or moved between rooms, with the exception of a rollaway bed, portacot or highchair.
Highlife Holiday Properties recommends that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control, as once the booking has been made and confirmed, the Guest will be responsible for payment of the full rental whether or not occupation of the Property occurs.
ADDITIONAL FEATURES (IF ANY)
If additional features such as a swimming pool, vehicles, boats or other facilities are shown in the brochure as being available at the Property concerned at an additional cost to the Guest, the additional charges (if any) will be paid at the time of use unless otherwise stated in the confirmation. The Guest acknowledges that the use of any additional amenities is entirely at the Guest’s risk and neither Highlife Holiday Properties nor the Owner shall accept any responsibility for any injury, loss or damage to property or any third party arising from the use thereof.
All personal belongings, luggage, vehicles and any other property of the Guest, of any description, shall be the Guest's risk at all times and neither Highlife Holiday Properties nor the Owner accepts any responsibility for any loss or damage thereto.
GUESTS OBLIGATIONS IN RESPECT TO THE PROPERTY
The Guest shall be responsible for the Property during their stay. The Guest shall take reasonable care of the Property and shall leave the Property, including all utensils, fixtures, fittings and equipment on, in or about the Property in a clean and tidy condition, at the end of the stay. The Guest shall be liable for any breakages or damage caused to the Property or any part thereof or any of the chattels therein that may occur during the Guest’s occupation of the Property and all costs of repair and replacement thereof shall be payable from the Guest's bond at the end of the stay. Any damage or breakage to any part of the Property or any of the chattels therein shall be reported to Highlife Holiday Properties as soon as practicable after the damage occurring thereto.
PERSONS TO OCCUPY THE PROPERTY
The Guest may only allow the Property to be occupied by the number of persons nominated in the Guest’s application and under no circumstances shall the number of people occupying the Property be greater than that appearing on the Guest’s application or the booking confirmation, whichever is the lesser. Highlife Holiday Properties and the Owner reserve the right to refuse occupation of the Property to the Guest if the number of people intended to occupy the Property is greater than the number of people nominated to be occupying the property at the time of booking.
PARTIES AND FUNCTIONS ARE STRICTLY PROHIBITED. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear and repairs etc. Use contrary to this may result in the loss of your security bond and/or additional payments. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and a charge against the Security Bond.
Weddings and celebrations may be allowed at some of our properties. Please check with our office for details and prices.
RIGHT TO REFUSE OR REVOKE BOOKINGS
Highlife Holiday Properties and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may in the opinion of either party (and at their sole discretion) be unsuitable for the Property concerned.
The Guest acknowledges that Highlife Holiday Properties has used its best endeavors to describe the Property to the Guest within the limited extent of the communications between the Guest and Highlife Holiday Properties. Highlife Holiday Properties shall not be liable to the Guest in any respect should the Guest consider the Property to be unsuitable for any reason whatsoever. All information in respect of the Property contained in Highlife Holiday Properties brochure is believed to be correct at the time of the printing, however all details contained in the brochure are subject to change by Highlife Holiday Properties and the Owner without notice. Highlife Holiday Properties will not accept any responsibility for any alterations to the Property or any part thereof beyond Highlife Holiday Properties' control or any liability for any matter or occurrences beyond reasonable control including damage caused by extreme weather conditions, break down of appliances, wiring, plumbing, invasion of pests, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest or any one or more of them.
RESIDENTIAL TENANCIES ACT NOT APPLICABLE
The Guest and Owner acknowledge and agree that the Rental Agreement to which these conditions apply is entered into, for the purpose of the Guest having the right to occupy the premises for a holiday stay, within the meaning of Section 5 (2) (e) of the Residential Tenancies Act 1987 as amended ("the Act") and the parties to the agreement agree and confirm that the provisions of the Act shall not apply to the Rental Agreement.
MINIMUM NIGHTS STAY
During the week we have a 2 night minimum stay. Please note some properties do allow a stay of one night. During the peak seasons we have a 7 night minimum stay. Please call us if you are unsure as to what is considered peak season as a booking of less than the 7 night minimum during this time will not be taken. For stays of 2 nights or less a cleaning surcharge will be incurred.